Lost/Stolen Cards

We are committed to the highest level of account and financial security for all our members.

At ServU Credit Union, we are on a mission to deliver better banking to everyone. We could not offer better banking if we did not protect your security. We are dedicated to keeping your information confidential and safe. We have many security measures in place, and we continue to update our methods to ensure that your information will not be compromised as a result of something we did.
 

Has your Credit Card been lost or stolen? Please call: 1-800-443-0663
Has your Debit Card been lost or stolen? Please call: 833-455-2568
Has your account been compromised? Please contact us: 607-936-2293
 
What do I do if I become the victim of Identity Theft?
 
  • Notify police and government authorities:
    • FTC Identity Theft 1-877-438-4338
    • Social Security Fraud Hot Line – 800-269-0271
    • U.S. Postal Inspectors 1-800-372-8347 (if mail fraud was involved)
     
  • Alert all financial institutions you do business with to flag your accounts and to inform you of any unusual activity.
     
  • If you use a ATM/Debit card get a new card, account number and change your password/PIN
     
  • Contact your credit card issuers to inform them of the problem.
     
  • Contact the three main credit bureaus' fraud units to report Identity Theft. Ask to have a "Fraud Alert Victim" statement put in your credit file asking that creditors call you before opening any new accounts.
    • Equifax Fraud Unit: (800) 525-6285
    • Experian Fraud Unit: (888) 397-3742
    • TransUnion Fraud Unit: (877) IDTHEFT
     
  • Contact the DMV to see if another license was issued in your name.

For additional information, contact the Federal Trade Commission at 1-877-FTC-HELP (382-4357).

Would you like to stop being solicited for all those Pre-Approved Credit Card offers?

Then call 1-888-5OPTOUT (1-888-567-8688). By calling this number you will eliminate those new card offers from filling your mail box and also reduce the risk of exposure to these applications in the mail system.